For full details of returns, exchanges and refunds please refer to the Online Shopping Terms and Conditions.
30 day FREE returns
You have 30 days to return your purchase from the date of delivery or collection. All items should be unused and returned in the original packaging with the price tag attached. We’ll refund the item/s in the same way you paid, less applicable delivery charges.
How to return
Return to store: You can return your items for Free to any SA store from which the goods originated - for example, return Totalsports goods to a Totalsports store. Refunds will be processed at the store.
Return via courier: Please contact us on 0860 834 834 or firstname.lastname@example.org and we will arrange a free collection within 3 to 5 working days. Ensure the return is packaged in a box to protect the items during transit. Once the items have been received and assessed at our DC your refund will be generated.
Return via Pargo: If you collected your order from a Pargo pick-up point, you can return those items to the same point and the return will follow our courier process. Please make sure your items are packaged in a box to protect them during transit and please make sure the parcel is scanned in at the pick-up point.
Excluded Products: For hygiene reasons we cannot accept returns of underwear, lingerie, swimwear, socks, hosiery, bodysuits, earrings, toiletries, cosmetics, perishable food, earrings or any other jewellery used for piercings. You will not be entitled to a refund or exchange of gift cards, personalised, resized, engraved, repaired or updated goods or special order goods.
Furniture items: If for some reason you are not happy with your furniture item, call our contact centre on 0861 111 761. You will need to complete the returns form that you received with your item. We will arrange an assessment. If our quality assurance team finds that the goods are defective or that there are quality issues, a return will be generated by our contact centre, or your goods will be replaced or repaired. Our contact centre will arrange the collection date and time for your returned furniture. If we discover in our assessment that you have not followed the care instructions, the goods are not defective or not affected by quality issues, you will not be entitled to a refund, repair or exchange of these goods.
American Swiss & Sterns: Goods purchased from American Swiss or Sterns may only be returned to the relevant store; they are not eligible for courier collection. Refunds and exchanges are subject to an assessment by our quality assurance team.
Galaxy: Goods purchased from Galaxy may only be returned via courier (see above). Refunds and exchanges are subject to an assessment by our quality assurance team.
Defective cellphones, laptops and tablets: Defective merchandise purchased from hi-online, excluding TVs, may only be returned to Foschini or hi stores in South Africa. They are not eligible for courier collection.
Unopened cellphones, laptops and tablets: Unopened purchases from hi-online, excluding TVs, may be returned to Foschini or hi stores in South Africa or via courier (see above). Please note that original packaging must still be sealed.
TVs: TVs can only be returned via courier and will not be accepted in store. Please contact our call centre on 0860 834 834 to arrange collection and check on specific supplier conditions.
myTFGconnect SIM cards: If you wish to cancel your myTFGconnect package please call 0860 663 663 during office hours.
If you purchased the goods yourself and meet all the refund requirements, you will receive a full refund, minus delivery charges (if applicable). If you received the goods as a gift, or if you do not have the invoice, we may use our discretion to allow you to exchange the goods for goods of the same value at the same brand store (you will not receive the balance if you exchange the goods for other goods of a lower value), or for a gift card at current price, minus any current promotional discount.
Returns or exchanges on faulty or defective goods will be accepted up to 6 months after purchase (12 months for furniture), provided that the goods have been used for their intended purpose and they have been cared for according to any instructions that accompanied the goods.
Please note that specific terms apply to the return of certain items, for example furniture, faulty cellular telephones, tablets, computers and laptops. Please refer to the product page for more information.