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    Orders will be ready for collection within 3 to 5 working days. Due to COVID-19 precautions, there may be some delays.

    Stay up to date on the progress of your order

    TFG offers the following Click & Collect options:

    Collect from a TFG store - over 900 TFG stores across South Africa. Free for all orders.

    • Select Collection from a TFG store during checkout
    • Choose the store most convenient to you
    • When your items are ready for collection TFG/Pargo will send you a notification & a pin
    • Take your pin + photo ID when collecting your order
    • Excludes furniture items. Collection only available during store hours.

    Collect from a Pargo pick-up point - over 2500 Pargo pick-up points across South Africa. Free for orders of R500 and over. A R50 fee is charged for orders under R500.

    • Select Collection from a Pargo pick-up point during checkout
    • Choose the point most convenient to you
    • When your items are ready for collection Pargo will send you a notification & a pin
    • Take your pin + photo ID when collecting your order
    • Excludes furniture items.

    Furniture collection from our Warehouse - free from our distribution centres in Johannesburg, Cape Town, Durban, Nelspruit, Bloemfontein or Port Elizabeth.

    • Select the Collect option during checkout and select the distribution centre you'd like to collect from
    • TFG will contact you when your items are ready for collection

    You have 30 days to return any unused products for any reason, from the date of delivery. Read our full returns policy for more information and product exceptions.

    For information on How to Pay Your TFG Account, go here.

    COVID-19 Precautions

    To ensure that our customers and courier partners are kept safe:

    • Our warehouses are following all stipulated safety and hygiene guidelines
    • Our couriers and store employees are wearing masks, using sanitiser and keeping a distance of at least 1.5m
    • We don't require a signature on collection - our courier or store employee will sign for you

    We ask you to do your part too by:

    • Wearing a mask when you receive goods
    • Allowing for a distance of 1.5m between you and our couriers or store employees
    • Sanitising your goods when you've received them

    Contact us

    We are working hard to address the queries coming through our call centre. Because of the high volume, you may experience delays. Thank you for bearing with us.

    Monday - Friday: 08:00 - 19:00
    Saturday: 08:00 - 15:00
    Sunday: 08:00 - 13:00
    Public holidays: 08:00 - 15:00

    Phone us: 0860 834 834

    Email us: onlineshop@tfg.co.za

    Orders will be delivered within 3 to 5 working days. Due to COVID-19 precautions, there may be some delays.

    Stay up to date on the progress of your order

    TFG offers delivery to your door:

    For orders excluding furniture:

    • Delivery is FREE to an address of your choice for orders to the value of R500 or more
    • A delivery fee of R50 is charged on orders under R500
    • Delivery takes place between 9am and 5pm from Monday to Friday, excluding public holidays

    For furniture orders:

    • Furniture items are delivered separately to other items
    • An additional delivery fee, calculated at checkout, will be applied to your order. The fee is calculated using the location of your address relative to our distribution centre
    • TFG offers an assembly service, free of charge, if the item comes unassembled
    • Please ensure sufficient space to receive the goods
    • TFG & our Couriers are not able to hoist goods onto balconies in office or apartment complexes

    For any furniture delivery queries please contact us on: Midrand DC 011 700 9327, Cape Town DC 021 928 6170, Durban DC 011 700 9360. Kindly note that our office hours are between 8am and 4pm.

    You have 30 days to return any unused products for any reason, from the date of delivery. Read our full returns policy for more information and product exceptions.

    For information on How to Pay Your TFG Account, go here.

    COVID-19 Precautions

    To ensure that our customers and courier partners are kept safe:

    • Our warehouses are following all stipulated safety and hygiene guidelines
    • Our couriers are wearing masks, using sanitiser and keeping a distance of at least 1.5m
    • We don't require a signature on delivery - our courier will sign for you

    We ask you to do your part too by:

    • Wearing a mask when you receive goods
    • Allowing for a distance of 1.5m between you and our couriers
    • Sanitising your goods when you've received them

    Contact us

    We are working hard to address the queries coming through our call centre. Because of the high volume, you may experience delays. Thank you for bearing with us.

    Monday - Friday: 08:00 - 19:00
    Saturday: 08:00 - 15:00
    Sunday: 08:00 - 13:00
    Public holidays: 08:00 - 15:00

    Phone us: 0860 834 834

    Email us: onlineshop@tfg.co.za

    We're here for you

    Our priority is keeping our people and customers safe, so read below to find out what we're doing and to answer any questions you may have.

    All TFG brand stores are now open.
    All stores are open for trading. Some stores may be closed for deep cleaning, so if you want to confirm, please give your closest store a call. Store details can be found here.
    For a list of open stores, you can search here.
    All product are now for sale.
    Most stores will be open on weekdays from 09.00 - 17.00. These hours may be different on weekends and public holidays so it's best to check with your closest store before you visit.
    We're doing everything we can to maintain a safe environment in our stores. Our team have the latest information & guidelines about preventative measures. We've implemented the following:
    • Our employees will all wear masks
    • Our employees will continue to practice social distancing
    • Our employees will continue to sanitize surfaces & their hands as per requirements
    • We may limit the number of customers allowed in our stores
    • We have alcohol-based hand sanitiser at every store's entrance for customers to use
    • All customers are required to wear masks or visors
    In stores where we are able to conduct the right level of regular cleaning, fitting rooms will be open. In other stores, we have closed all fitting rooms to help reduce the risk of infection. We will continue to honour our 30-day returns policy. Our people have strict safety protocols in place to manage all returned product.
    There is a lot you can do to protect yourself:
    • Bring in and pack your own carrier bag
    • Do not try items on in-store
    • Practice social distancing from other shoppers and employees in the store
    • Wear a mask at all times
    In stores where we are able to conduct the right level of regular cleaning, fitting rooms will be open. In other stores, we have closed all fitting rooms to help reduce the risk of infection. We recommend not trying products on in stores.
    Unfortunately our beauty teams will not be doing any make-overs or providing any testers at the moment.
    The wearing of masks is compulsory as per government guidelines.
    If your plastic Gift Card expired between 23 March and 24 April 2020, please call our contact centre on 0860 834 834 - we will replace it with an eGift Card to the same value.

    If your Gift Card expired between 25 April 2020 and 30 June 2020, an automatic extension of 3 months applies, i.e. if your card expiry date was 28-04-2020, the new expiry will now be 27-07-2020. To redeem, head into any of our stores before the extended 3 month period.
    Yes, our online stores are open, and you can continue to shop online. For American Swiss and Sterns, you can visit their websites and order directly with them.
    You can now buy all products online.
    We're processing orders as quickly as possible, but due to the safety precautions being taken and the large number of orders we're receiving, there may be some delays in our deliveries. We'd really appreciate your patience.
    We're doing everything we can to ensure that our customers and courier partners are kept safe:
    • Our warehouses are following all stipulated safety and hygiene guidelines
    • Our couriers are wearing masks, using sanitiser and keeping a distance of at least 1.5m when delivering
    • We don't require a signature on delivery - our courier will sign for you
    We ask our customers to do their part too by:
    • Wearing a mask when you receive goods
    • Allowing for a distance of 1.5m between you and our couriers
    • Sanitising your goods when you've received them
    If you can, designate a delivery zone outside your front door where all packages are left. To be extra safe, we suggest removing the outer box or bag as soon as soon as possible and disposing of immediately. If you can't, wipe the box or bag down with sanitiser. When you've removed the item inside, sanitise the packaging of that too and ensure you wash your hands immediately afterwards. When dealing with delivered items inside your house, use a hard surface that can be cleaned easily.
    Please contact our Contact Centre, they can update it for you.
    Yes. We're always available to chat. Check our Contact Us section to stay in touch.
    Yes, you can pay your account instore at our tills or using our self service secure PayNow QR code.
    You can pay it online with a Credit, Debit card, or Instant EFT using your Account or card number by visiting https://pay.mytfgworld.com/paynow.
    1. Enter your TFG account or TFG account card number. The system will pull up what your account balance is and what you need to pay.
    2. You can then pay using your bank credit/debit card or through an Instant EFT.
    To pay by EFT, you can use the following account details:
    • Account name / Beneficiary: The Foschini Retail Group
    • Bank: FNB Corporate Branch or FNB
    • Account number: 5579 000 8020
    • Branch code: 204109 or 250 655
    Please use your Account Number / Card Number or ID number as the reference number and forward your proof of payment to electronicpay@tfg.co.za
    Please contact our Customer Services Department on 0860 834 834 and they will be happy to provide you with your unique EasyPay number.
    We can arrange a debit order deduction for you. Email your contact number to debitorders@tfg.co.za or call us on 0219375870 and one of our agents will call you back. You can also pay via EFT, online, ATM or at any bank branch.
    Please contact our Customer Services Department on 0860 834 834 and one of our agents will be happy to assist you with this query.
    In Botswana, Lesotho and Swaziland, you can pay by EFT using these details:
    • Bank: First National Corporate Branch
    • Branch number: 204109 or 250655
    • Account number: 5579 000 8020
    • Reference number: Your account number OR card number

    In Namibia, you can pay your account online, from anywhere and on any device. Click here to pay with a Credit, Debit card or Instant EFT using your account or card number. You can also pay by EFT by adding TFG - Fashion Retailers (PTY) LTD as a payment recipient online using these details:
    • Bank: First National Bank
    • Branch number: 282672
    • Account number: 62017330995
    • Reference number: Your 19 digit TFG account number
    Please forward your proof of payment to electronicpay@tfg.co.za
    If you've paid electronically, please allow 2-3 working days for your payment to be allocated and reflect on your account. For your peace of mind, please email your proof of payment to electronicpay@tfg.co.za with your TFG store card number in the subject line.
    Please send your query to customerservices@tfg.co.za, and we'll help you make arrangements.
    Click here and enter your TFG account or TFG account card number. The system will pull up what your account balance is.
    Please contact our Customer Services Department on 0860 834 834 and one of our agents will be happy to provide you with a copy of your TFG Account statement.
    We have started to open new account applications in our stores only, but please note that the response time for your application will be slightly delayed.
    All applications that were not approved before the lockdown have been cancelled. You will need to re-apply in any store, online on www.tfg.co.za/accounts or by calling Customer Services on 0860 834 834.
    Your R1500 TFG discount vouchers were extended by the duration of the lockdown period. Vouchers were SMS'd to the cell number on your application.
    Yes, completed lay-bys can now be collected.
    New lay-bys on all products can be opened.
    Yes, you can cancel your lay-by in the store that you have it held at. We will charge you a 1% admin fee on the full purchase price. You'll then receive the balance that you have paid.

    TFG will continue to adapt in order to comply with the government guidelines for each lockdown level. The information provided has been updated using the latest guidelines and will be changed to accommodate a change in levels. If we haven't answered your question here, please Contact us.

    Visit the Department of Health's portal www.sacoronavirus.co.za for more information about COVID-19

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